How do I select my t-shirt size?
If you selected a reward level with a t-shirt, please message us with the desired size. S,M, L, XL and XXL are available.
Last updated: November 16, 2016 11:22
What is the comparable light output of a Wasp 100-C?
The Wasp 100-C produces light with a comparable intensity to a 650W tungsten fixture.
Last updated: November 16, 2016 11:22
Is the Battery Plate part of the Kickstarter Kits?
No. The Battery Plate is an accessory sold separately that will be available directly or through our re-sellers after the Kickstarter Campaign is over. There will be a V-Mount and “AB”/”Gold” Mount options.
Last updated: November 17, 2016 13:23
Is a hard or soft travel case part of the Kickstarter Kits?
No. Cases will also be an accessory sold separately and will be available directly or through our re-sellers after the Kickstarter Campaign is over. There will be a variety of case options including a 1 light case and 3 light case. We are currently looking for feedback on other cases to develop for different light and accessory combinations that supporters would like to see available. Please message us with your suggestions.
Last updated: November 21, 2016 06:48
What is the Warranty and Return Policy for your lights?
We are offering the same Warranty and Return Policy we offer on all of our products here at Hive.
The fixture is covered under a 2 year full warranty.
If you change your mind about your product(s) for any reason you have 14 business days in which to make this return. Provided the item(s) have not been damaged or customized in any way, you can return all or some of the goods and receive a refund for those returned by following the procedure outlined:
-
You must notify us in writing of your intention to return the item by emailing [email protected] within seven business days from the date of receiving the lights. In the unfortunate event that you receive your order in a faulty or damaged condition, please email us with details of the fault/damage as soon as possible so that we can resolve the situation without delay for you. Please include your order number with all email correspondence.
-
Products must be returned in their original condition, and with all the packaging intact, shipping charges are the responsibility of the customer.
-
We strongly recommend that you return the item(s) to us by a secure means using a recorded delivery service or a courier that will offer proof of delivery. We also recommend that you insure the return shipment as all goods remain the responsibility of the customer until they are received back. We are not responsible for packages that are lost or damaged while being returned.
-
We will refund the cost of the returned item(s) minus the delivery charge to the original credit or debit card used to pay. Delivery and return costs are not refundable.
Last updated: November 21, 2016 06:48
Are there fans? How loud are they?
Yes we do have one cooling fan.
It is a silent fan, rated at 15dB(A) when inside the housing, so totally inaudible (<0dBa) under 2ft away.
Last updated: November 17, 2016 13:23
What will the final units be manufactured out of?
All of the Wasp 100-C will be made primarily out of Aluminum for its high strength and low weight.
Last updated: November 17, 2016 13:23
Can you use these lights for high speed and slow motion photography/cinematography.
Yes, this fixture will be 100% flicker-free at full output. Even when dimmed the fixture will remain flicker free into the thousands of frames per second.
Last updated: November 17, 2016 13:23
What is the full system wattage for the Wasp 100-C
80 Watts full system!
Last updated: November 17, 2016 13:23
Can these lights handle hot, cold and wet conditions?
The lights are designed to operate in both extreme heat and cold and with humidity and weather resistance. To be clear they are not “waterproof” and cannot be submerged. We will be releasing more information like IP ratings, and full heat and cold specs as we finish the manufacturing run.
Last updated: November 17, 2016 13:23
I see this light works with other manufacturers' accessories, how?
The Wasp 100-C has a 22 degree reflector that accepts all 5” Chimera Speed Rings.
This reflector can be removed to reveal the 180 degree “bulb” at which point ProFoto accessories can be mounted directly to the body of the light.
For all other manufacturers including Bowen, Elinchrome, etc. the Profoto adapter to each of those different adapters will work. These are already available on the market and can be searched for on various photography retailers websites for pricing and availability.
Last updated: November 17, 2016 13:23
Does this light come with the 22 degree reflector?
Yes, the Wasp 100-C comes with the 22 degree reflector but it is removable.
Last updated: November 17, 2016 13:23
How do I select my t-shirt size?
If you selected a reward level with a t-shirt, please message us with the desired size. S,M, L, XL and XXL are available. Last updated: Wed, Nov 16 2016 2:22 pm EST
What is the comparable light output of a Wasp 100-C?
The Wasp 100-C produces light with a comparable intensity to a 650W tungsten fixture. Last updated: Wed, Nov 16 2016 2:22 pm EST
Is the Battery Plate part of the Kickstarter Kits?
No. The Battery Plate is an accessory sold separately that will be available directly or through our re-sellers after the Kickstarter Campaign is over. There will be a V-Mount and “AB”/”Gold” Mount options. Last updated: Thu, Nov 17 2016 4:23 pm EST
Is a hard or soft travel case part of the Kickstarter Kits?
No. Cases will also be an accessory sold separately and will be available directly or through our re-sellers after the Kickstarter Campaign is over. There will be a variety of case options including a 1 light case and 3 light case. We are currently looking for feedback on other cases to develop for different light and accessory combinations that supporters would like to see available. Please message us with your suggestions. Last updated: Mon, Nov 21 2016 9:48 am EST
What is the Warranty and Return Policy for your lights?
We are offering the same Warranty and Return Policy we offer on all of our products here at Hive. The fixture is covered under a 2 year full warranty. If you change your mind about your product(s) for any reason you have 14 business days in which to make this return. Provided the item(s) have not been damaged or customized in any way, you can return all or some of the goods and receive a refund for those returned by following the procedure outlined: 1. You must notify us in writing of your intention to return the item by emailing [email protected] within seven business days from the date of receiving the lights. In the unfortunate event that you receive your order in a faulty or damaged condition, please email us with details of the fault/damage as soon as possible so that we can resolve the situation without delay for you. Please include your order number with all email correspondence. 2. Products must be returned in their original condition, and with all the packaging intact, shipping charges are the responsibility of the customer. 3. We strongly recommend that you return the item(s) to us by a secure means using a recorded delivery service or a courier that will offer proof of delivery. We also recommend that you insure the return shipment as all goods remain the responsibility of the customer until they are received back. We are not responsible for packages that are lost or damaged while being returned. 4. We will refund the cost of the returned item(s) minus the delivery charge to the original credit or debit card used to pay. Delivery and return costs are not refundable. Last updated: Mon, Nov 21 2016 9:48 am EST
Are there fans? How loud are they?
Yes we do have one cooling fan. It is a silent fan, rated at 15dB(A) when inside the housing, so totally inaudible (<0dBa) under 2ft away. Last updated: Thu, Nov 17 2016 4:23 pm EST
What will the final units be manufactured out of?
All of the Wasp 100-C will be made primarily out of Aluminum for its high strength and low weight. Last updated: Thu, Nov 17 2016 4:23 pm EST
Can you use these lights for high speed and slow motion photography/cinematography.
Yes, this fixture will be 100% flicker-free at full output. Even when dimmed the fixture will remain flicker free into the thousands of frames per second. Last updated: Thu, Nov 17 2016 4:23 pm EST
What is the full system wattage for the Wasp 100-C
80 Watts full system! Last updated: Thu, Nov 17 2016 4:23 pm EST
Can these lights handle hot, cold and wet conditions?
The lights are designed to operate in both extreme heat and cold and with humidity and weather resistance. To be clear they are not “waterproof” and cannot be submerged. We will be releasing more information like IP ratings, and full heat and cold specs as we finish the manufacturing run. Last updated: Thu, Nov 17 2016 4:23 pm EST
I see this light works with other manufacturers’ accessories, how?
The Wasp 100-C has a 22 degree reflector that accepts all 5” Chimera Speed Rings. This reflector can be removed to reveal the 180 degree “bulb” at which point ProFoto accessories can be mounted directly to the body of the light. For all other manufacturers including Bowen, Elinchrome, etc. the Profoto adapter to each of those different adapters will work. These are already available on the market and can be searched for on various photography retailers websites for pricing and availability. Last updated: Thu, Nov 17 2016 4:23 pm EST
Does this light come with the 22 degree reflector?
Yes, the Wasp 100-C comes with the 22 degree reflector but it is removable. Last updated: Thu, Nov 17 2016 4:23 pm EST
Current Estimated Shipping Date: March 2017
Last Updated At: 02/28/17What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
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I completed the survey, but haven't received my rewards yet. When will they arrive?
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